Freight Claim Specialists spend their days:

• Investigating claims received from customers, including:
  • Gathering applicable information about the claim
  • Conducting interviews and taking statements from involved parties
  • Reviewing and analyzing all information
• Completing freight claim documentation (paper, electronic or both)
• Maintaining open lines of communication with customers throughout the claims process
• Negotiating settlements with customers on behalf of the company
• Developing claims reports

Working Conditions

Freight Claims Specialists typically work in a corporate office environment; however, some companies are moving to hybrid workplaces where some Freight Claims Specialists work from home on a part-time or full-time basis. They must be able to manage a high volume of documentation and communication with customers. Communication is typically over the phone or via email.

Hiring requirements will vary by employer. The following may apply:

1) Educational Requirements

• Most companies require a high school diploma.

2) Skills and Abilities

• Great organizational skills – there is a lot of paperwork to manage
• Working under pressure and stress
• Time management skills to ensure claims are handled quickly and efficiently
• Conflict resolution and negotiation skills
• Accounting/bookkeeping basics to create daily and weekly claims
• Typing and computer skills to prepare documentation like claims reports

Compensation of Freight Claims Specialists depends on many factors, including the province, company and the level of experience of the individual. Compensation is often linked to experience and performance. Benefits vary but often include (at minimum) basic medical, vision and dental coverage. Other benefits, such as vacation, pension and profit-sharing, depend on the company and its compensation model.

Salary range coming soon