Freight Claims Specialists play an important role in ensuring customer satisfaction when resolving conflicts and issues related to freight, such as claims for damaged or lost products. They must use effective communication and conflict resolution skills while adhering to company policies for handling freight claims. As critical thinkers and investigators, their goal is to resolve issues in a way that is fair for the customer and the company.
This is an entry-level position. Experience in customer service and/or claims investigation is useful when applying for Freight Claims Specialist positions.