Career Assessment - Coming Soon
Associated NOC Code: 6552 – Other customer and information services representatives
Job Prospects: Not Available
Education: Not Required
Salary Range: Coming Soon
Customer Service Representatives answer enquiries and provide information regarding a company’s goods, services and policies.
Customer Service Representatives are often the first point of contact for new or existing customers who have questions or issues. Communicating effectively, working in a fast-paced environment and problem solving are some of the many skills companies look for when hiring a Customer Service Representative.
This position is considered an entry-level role; however, previous customer service experience is often considered a strong asset.
Customer Service Representatives spend their days:
Customer Service Representatives typically work in a corporate office/call centre environment; however, some companies are moving to hybrid workplaces. This means that some Customer Service Representatives work from home on a part-time or full-time basis.
Customer Service Representatives must be able to:
Hiring requirements will vary by employer, the following may apply:
Compensation of Customer Service Representatives depends on many factors, including the province, company, and the individual’s level of experience. Compensation is also linked to experience and performance. Benefits vary but often include (at minimum) basic medical, vision and dental coverage. Other benefits, such as vacation, pension, and profit-sharing, depend on the company and its compensation model.
As Customer Service Representatives gain skills and experience, they may move into other areas of the trucking and logistics sector. For example, a Freight Claims Specialist could be the next step.